Case Name:

Emergency Support

Organization Type:

Manufacturing

Size:

800+ staff members and 15 locations

Services:

Outsourced IT Services

Problem:

The IT Manager gave two weeks’ notice two weeks before a massive infrastructure upgrade.  This predominantly French company had locations across Canada and was just entering their peak sales months.

Solution:

gradeAtechs.com proposed a 24-7 bilingual support contract to cover all time zones and operating languages for a three month period.  In that time gradeAtechs.com supported the organization through its infrastructure upgrade and helped find a replacement for the IT Manager. 

Technology Used:

N/A

Results:

gradeAtechs.com was successful in finding a replacement for the position and successfully carried the organization through the trying three month period.