Call Centre
|
Case Name: |
Live Migration |
|
Organization Type: |
Call Centre |
|
Size: |
100+ staff members and 3 locations |
|
Services: |
IT Integration Services |
|
Problem: |
There was a RFP released for a server migration in a ZERO downtime 24-7 operations environment. This organization was responsible for 911 calls in many municipalities and had a 99.999% uptime contract to uphold with their clients. The risks for the integrator was very high as there were literally lives at stake with this project. |
|
Solution: |
gradeAtechs.com was awarded the contract based on an iron clad proposal that the team put together. The plan was to run systems in parallel using different technologies and cutting over to the migrated servers with no risk. |
|
Technology Used: |
Live Migration Software, Windows Server |
|
Results: |
The project was a success. The older hardware was replaced and no downtime was incurred by the client. | |
|
 |
"Ken was very competent and well prepared for a problem that was not clear. We were all very impressed with his abilities. "
|
 |
Delta Psychologists
|
|