IT Support Plans

All of gradeAtechs.com's support plans have two goals in mind:
 
Increase Efficiencies
  • 24/7 Desktop and Server Monitoring and Optimizations
  • 24/7 Service Desk - Unlimited Onsite and Remote Support
  • VCIO Strategic Planning
  • 3rd Party Vendor Management
  • Staff Education, Surveys and Training Sessions
  • IT Automation (client portals, IT trend reporting, document management systems, line of business applications)
     

Decrease Liabilities

  • 24/7/365 Backup Monitoring
  • Automated Offsite Backups
  • Patch Installations
  • IT Policy Creation and Implementation
  • Site Assessments and Vulnerability Reviews
  • Disaster Recovery Planning
  • Anti-virus, anti-spyware and anti-SPAM software and monitoring

Our plans provide everything required for a proper support structure as seen below.

 (Click for a larger version.)

Whether you have an internal IT staff member or not, our team will provide support, maintenance and strategic consulting for any sized organization.

Managed IT Services       

 

What are managed IT services? Simply put, using state-of-the-art computer management software installed on each system within your network our team will provide proactive maintenance and support to the equipment and staff.

  • One monthly fee for service based on the number of desktops/servers and the service plan chosen. No more hidden or unexpected costs
  • Unlimited remote and onsite support for issues and will be provided to all your staff
  • Monitor and manage all the equipment on the network
  • Monitoring and managent of all the equipment on the network

With managed IT services we work with or can become your IT team and provide technical knowledge to help with your management decisions. We also provide services in a timely and cost effective manner, and in most cases we know there is a problem even before you do. Our goal is to continually improve your IT operations while you focus on your business.

 

 


"Very good experience. Very knowledgeable and capable technician. "

J. Zenchuk 
     
 
 
 
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