Our Process

Our goals with a client are simple:
  • We want to minimize downtime by maintaining your computer systems with proactive services
  • Offer a reliable and responsive service desk to support staff and increase productivity
  • Offer all the services in an unlimited format for one monthly fee to allow you to easily budget and predict IT costs

Our process is as follows:

 

1 - Site Audit

 

Our inspection of your current IT infrastructure will help reveal:

  • Hardware and software inventory
  • Current backup procedures and crucial data locations
  • User requirements and complaints
  • Security and operational IT issues
  • Potential beneficial upgrades

 

2 - Stabilization/Network Upgrade

 

Once we have listed and prioritized the issues found in the audit the next step is to upgrade the existing environment and educate your staff on the best practices to improve your workplace.

 

3 - Proactive Maintenance/IT Support Plans

 

Using a state-of-the-art software package combined with our ServiceDesk, onsite technical staff and account managers we become your outsourced IT team and:

  • Patch and maintain the environment
  • Secure and manage your network
  • Provide ServiceDesk services to the staff
  • Procure and manage IT equipment
  • Consult as your IT team member
  • And more….


"Punctual, polite, pleasant, efficient."

J. Wellington 
     
 
 
 
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