Case Name:

Support for In-House IT

Organization Type:

Retail

Size:

300+ staff members and 5 locations

Services:

Managed Services,  Infrastructure Upgrade

Problem:

The client had an internal technician on staff that was doing a great job putting out fires but had no time to upgrade their outdated IT environment. As the business grew so did the requirements on the network. Their Email server was about to die and they had just lost almost all corporate date when their file server crashed. The client enjoyed having access to an internal resources for day to day issues but needed strategic help.

Solution:

gradeAtechs.com first came onsite to stabilize the existing environment. By using basic backup solutions they could first ensure the data was safe. After a few strategic meetings, a plan was set forth and implemented to upgrade their network. gradeAtechs.com created a virtual server cluster to improve performance and ensure a proper disaster recovery system. gradeAtechs.com was then engaged to provide managed services and support to the server infrastructure and server as a backup to the internal staff member.

Technology Used:

Hyper-V Virtualization and Clustering, Windows Server 2008

Results:

Once the infrastructure was implemented the client could move forward with improved line of business applications to manage their operations. Their staff experience an improvement in speed and with new features were able to accomplish more in a given time period with less IT support overhead. The onsite staff member was able to better help the organization by having more breathing room and less technical issues from users.