Position: Onsite Support Engineer

Requirements: MCSE or equivalent first level support experience or certification, valid drivers license
Additional: Bilingual an asset, any server experience a plus
Locations: North America wide
Details: This position requires a customer oriented technical expert able to resolve issues quickly.

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Position: Desktop Service Desk Support Engineer

Requirements: MCSE or equivalent desktop support certification, 2+ years experience
Additional: Bilingual an asset, any server experience a plus
Locations: Ottawa, Ontario, Canada
Details: As the first line of support, this team is crucial in providing a fast resolution to client issues. They must be versed in the latest technology and understand how individuals work on computers.

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Position: Server Service Desk Support Engineer

Requirements: MCSE or equivalent server certification, 5+ years experience
Additional: Bilingual an asset, certifications in SQL or Exchange a plus
Locations: Ottawa, Ontario, Canada
Details: This team handles proactively monitoring servers and services, troubleshooting server faults and implementing changes to IT infrastructures.

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Position: Customer Service Representative

Requirements: Billingual in French and English, good working knowledge of computers, 2+ years of customer service experience
Additional: Desktop or server support experience
Locations: Ottawa, Ontario, Canada
Details: An energetic, outgoing and organized individual is required to work with this team. The customer service representatives ensure service quality, client satisfaction and our key to help guide clients through the service experience.

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